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USMC MORALE, WELFARE, AND RECREATION (MWR) INTERNET CAFÉ PROGRAM (ICP) GUIDANCE

Date Signed: 10/25/2017
MARADMINS Number: 596/17

R 252047Z OCT 17
MARADMIN 596/17
MSGID/GENADMIN/CMC WASHINGTON DC C4 CS//
SUBJ/USMC MORALE, WELFARE, AND RECREATION (MWR) INTERNET CAFÉ PROGRAM (ICP) GUIDANCE//
REF/A/MSGID: DOC/ASD/YMD: 20110506//
REF/B/MSGID: DOC/ASD/YMD: 20161229//
NARR/REF A IS DEPARTMENT OF DEFENSE (DOD) INSTRUCTION 1015.10 OUTLINING MWR POLICIES AND PROCEDURES. REF B IS AN MWR ICP INFORMATION SHEET//
POC/COLEMAN, ANDRE/CIV/UNIT: CMC C4/CS/TEL: COMM 571-256-8836/EMAIL: ANDRE.COLEMAN@USMC.MIL//
GENTEXT/REMARKS/1.  Purpose.  This is the HQMC C4 Morale, Welfare, and Recreation (MWR) Internet Café Program (ICP) guidance.
2.  Background.  The DISA Global MWR ICP provides deployed service members with access to necessary infrastructure (i.e., facilities, equipment, and services) for commercial internet connectivity via computer, telephone, or personally-owned devices.  Internet service is provided and telephone service employs a calling-card service where the end user pays per minute of telephone use.  The ICP allows service members to communicate with family and friends, utilize social media, and conduct personal services (e.g., online banking).
3.  Guidance.
3.a.  Reference A establishes and implements policy, assigns responsibilities, and prescribes procedures for operating and managing programs for military MWR programs.  Reference B provides general information on services available and ordering procedures.
4.  Actions.
4.a.  Ordering MWR ICP services:  Units are instructed to utilize the Military Interdepartmental Purchase Request (MIPR) process for services.
4.b.  Billing:  For the initial setup the using units will be required to pay the non-recurring leasing, travel, and shipping costs for the equipment as well as the annual service fee by MIPR.  Every other subsequent year the only recurring cost will be the annual fee based upon the type, size, and duration of lease for the ICP requested paid by MIPR.  The specific amount and percentage of the costs will be coordinated with the MWR ICP Program Management Office (PMO).
4.c.  Services:  MWR ICP services available to customers consist of Cafés with all equipment and services necessary to provide Internet access, shipping, installation, and field support.  Hybrid Cafés, that have both wired and wireless, include computers, webcams, telephones, and wireless access point(s), as well as wireless-only Cafés allowing customers to bring-your-own-device for usage in common areas.  Additional wireless access points may be ordered.  The unit is responsible for providing the facilities (i.e. tent, building, MWR facility, furniture) to include utilities.  Shelters and furniture may be ordered if unit cannot provide facilities.  Small flyaway cafés with 3 computers, 1 webcam, and 2 telephones are also available for rapid-deploy units.  All equipment is returned to the contractor at the conclusion of the task order, and units are encouraged to incorporate MWR ICP capabilities into their communication plans to the maximum extent practical.
4.d.  Service Categories:  There are five main service categories available, ranging from 20 to over 400 users, and split into two main groups; hybrid or wireless.  Starting with the hybrid, there are small, medium, and large configurations available.  The small hybrid configuration consists of five computers, one webcam, and four phones for 20-150 users.  The medium hybrid configuration consists of ten computers, two webcams, and four phones for 150-400 users.  The large hybrid configuration consists of twenty computers, five webcams, and eight phones for over 400 users.  The hybrid configurations also offer a wireless access point to support 20 simultaneous users with bring-your-own-devices (BYOD).  There are also two wireless-only configurations available.  The small wireless configuration supports up to thirty simultaneous users, while the large wireless configuration supports up to sixty simultaneous users with BYOD via three access points.  As mentioned previously, each service package may or may not include shelters based on the user’s requirements.
4.e.  Receiving unit shall develop an SOP, or include into their existing SOP, for the use of this equipment, adhering to cybersecurity best practices and policies governing the use of information technology systems and commercial internet service providers.
5.  Additional ordering and processing instructions can be directed to the following DISA organizational mailbox disa.meade.ie.list.ie22-mwr-icp@mail.mil.
6.  Ensure widest dissemination to units.
7.  Message release authorized by BGen Dennis A. Crall, Director, Command, Control, Communications, and Computers (C4).//