Lt. Col. Kristi Beckman, public affairs director for the Air Force Special Operations Command and a current student at the Defense Information School, asks Ambassador Ronald Neumann, president of the American Academy of Diplomacy in Washington, D.C., for his insight on shaping messages in Afghanistan. Neumann spoke to public affairs professionals at the school on Monday, March 25, 2013. (U.S. Air Force photo/Master Sgt. Chyrece Campbell)