TRAVIS AIR FORCE BASE, Calif. -- The Military Personnel Section has implemented a new greeting process to improve our customer service and reduce wait time. The first location for all customers requiring assistance from any section of the MPS will be the MPS First Stop desk located in Bldg. 381, Wing C. 

This first contact can be via telephone or a personal visit to the area conveniently located inside the entrance by the ID Cards desk. Each customer will be assisted, provided guidance for their visit, and then informed of the proper location they will visit based on their needs. This initial stop will ensure each customer has the required documentation for their visit and/or will allow an accurate and immediate answer to those basic questions. Appointments to the various sections will be made by the First Stop desk for those requiring more in-depth assistance. 

With this new setup, ID Cards will be by appointment only. Barring any major system issues, the appointment will be within a 24-hour timeframe. The goal is to issue same-day appointments but it may be as long as 24-hours. 

This process will alleviate long wait times. While the customer has the option to wait in the area until their scheduled appointment, they now have the ability to accomplish to other tasks since they will not be seen until their assigned time. Emergency situations will be evaluated on a case-by-case basis. 

Contact numbers for the First Stop desk are 424-4075 or 816-3687 and the Customer Service desk can be reached at 424-7654. 

Questions may be directed to Master Sgt. Amy Rosin, section chief of Customer Support at 424-5753.