R 251255Z FEB 19
MARADMIN 114/19
MSGID/GENADMIN/CMC WASHINGTON DC PR RFF//
SUBJ/TRANSITION TO A NEW GOVERNMENT TRAVEL CHARGE CARD (GTCC) PROVIDER//
REF/A/DEPARTMENT OF DEFENSE INSTRUCTION (DODI) 5154.31, VOLUME 4//
REF/B/GENERAL SERVICES ADMINISTRATION (GSA) SMARTPAY PROGRAM//
REF/C/MARINE CORPS ORDER (MCO) 4600.40B//
REF/D/MARADMIN 230/18, MSG ID R 230053Z//
NARR/REFERENCE (A) IS THE DOD GTCC REGULATION WHICH MANDATES USE OF THE GTCC. REFERENCE (B) IS THE GENERAL SERVICES ADMINISTRATION SMARTPAY PROGRAM WHICH AUTHORIZES PARTICIPATING FINANCIAL INSTITUTIONS TO PROVIDE CHARGE CARD SERVICES FOR GOVERNMENT AGENCIES/REFERENCE C IS THE MCO WHICH DIRECTS THE IMPLEMENTATION AND DAY-TO-DAY MANAGEMENT OF THE GTCC PROGRAM/REFERENCE D IS MARADMIN 230/18 WHICH PROVIDES PRELIMINARY INFORMATION REGARDING THE TRANSITION TO A NEW GTCC CONTRACT. POC1/DAVID FUQUA/DC, P&R-RFF/TEL: COMM (703) 432-9813/EMAIL: DAVID.FUQUA@USMC.MIL//POC2/MSGT SCOTT COCHRAN/DC, P&R-RFF/TEL: COMM (703) 432-9061/EMAIL SCOTT.A.COCHRAN@USMC.MIL.//
GENTEXT/REMARKS/1. Purpose. Provide information and actions to be taken regarding the transition to a new GTCC contract which occurred on 30 Nov 18.
2. Background. This message is the second in a series of communications, ref (d) being the first, which provides information and actions required by Agency Program Coordinators (APCs), individual cardholders, and general information regarding the transition from the GSA SmartPay2 (SP2) contract.  The following link is to the Defense Travel Management Office (DTMO) website which contains the latest information on the transition: https:(slash)(slash)www.defensetravel.dod.mil/site/SP3_cardholder.cfm
3. General Information.
3.A. The current SP2 GTCC contract ended on 29 Nov 18 and the new SP3 contract began on 30 Nov 18.  The Department of Defense (DoD) awarded its SP3 contract for GTCC products and services to Citibank.
3.B. The DoD did not require the issuance of new accounts or new cards upon transition. Travelers with Individually Billed Accounts (IBAs) continue to use their current travel card.  Organizations using Centrally Billed Accounts (CBAs) continue to use their current accounts under SP3.
3.C. Upon expiration, accounts will be renewed and reissued using the existing account number for both IBAs and CBAs.
3.D. As of 30 Nov 18, new and reissued cards will change in appearance; new cards will be blue replacing the current silver travel cards.
3.E. New applicants can still “opt-out” of a credit check however, effective Jun 19, new applications require credit worthiness (credit check or self-certification using DD Form 2883).  These credit checks are considered “soft” credit inquiries, they do not appear on credit reports and have no impact on credit scores.
3.F. Default cash limits for all existing and new accounts will be reduced to $250 from the current $665 for standard accounts and $365 for restricted accounts.  Reductions in cash limits began in early Dec 18 and was phased in across the DoD and completed in mid-Jan 19.  Accounts with temporary increases above $665/$365 will remain in effect for the dates specified by the unit APCs in CitiManager, CitiBanks’s online account management system.
3.G. ATM fees remain at 2.4% of the transaction value.
3.H. CitiBank will no longer charge a fee for expedited card delivery however, new card applicants should plan on using normal mail delivery except in emergencies and in cases where expedited delivery is absolutely necessary.
4. APC required actions for all IBAs.
4.A. Visit the DTMO web site listed in paragraph 2 for the latest updates on the GTCC program.
4.B. Encourage cardholders to:
4.B.1. Register for a CitiManager account at www.citimanager.com/login.  Under SP3, cardholders can continue to manage their accounts online through CitiManager.
4.B.2. View and retain statements.
4.B.3. Confirm account balances, make payments, sign up for paperless statements, and set up alerts. Those account holders who had CitiManager accounts established before the transition can continue to use existing login credentials under SP3.
4.C. APCs will continue to update card hierarchies in CitiManager to ensure correct contact information is available.
4.D. Assist cardholders with updating individual contact information in CitiManager.
4.E. Ensure cardholders check in/out with APCs upon transfer.
5. APC actions for CBA.
5.A. Keep unit contact information up to date in CitiManager.
5.B. Close accounts that are no longer used.
5.C. Ensure accounts are reconciled and paid after each billing cycle.
5.D. Commanders are responsible for ensuring CBAs issued to their command are reconciled and paid in a timely manner.  Delinquent CBA accounts must be settled prior to 29 May 19.  As of 29 May 19, no accounts will be authorized to be greater than 181 days delinquent.
6. Cardholder Actions.
6.A. Keep personal contact information updated in CitiManager.  Cardholders who do not have computer access will contact their APC for assistance.
6.B. Ensure prompt acknowledgement of new cards received from Citibank.
6.C. Cardholders will contact their unit APC for assistance if they have questions.
6.D. Register for a CitiManager account at www.citimanager.com/login to manage accounts online.
6.E. Visit the DTMO website listed in para 2 for the latest GTCC information.
7. Release authorized by Lieutenant General John M. Jansen, Deputy Commandant for Programs and Resources.//