2025 PEAK MOVING SEASON PREPARATIONS
Date Signed: 5/1/2025 | MARADMINS Number: 208/25
MARADMINS : 208/25

R 011507Z MAY 25
MARADMIN 208/25 
MSGID/GENADMIN/CMC IL WASHINGTON DC//
SUBJ/2025 PEAK MOVING SEASON PREPARATIONS//
REF/A/DOC/DoD 4500.9-R-PART IV PERSONAL PROPERTY A-B DATED 22 JAN 
2025//
REF/B/DOC/MCO 4600.39/MARINE CORPS PERSONAL PROPERTY TRANSPORTATION 
PROGRAM DTD 19 AUG 2016//
REF/C/DOC/JOINT TRAVEL REGULATIONS DATED 1 APRIL 2025//
REF/D/DOC/DOD FOREIGN CLEARANCE GUIDE DATED 30 JANUARY 2024// 
NARR/REF A IS THE DEFENSE TRANSPORTATION REGULATION (DTR) PART IV 
PERSONAL PROPERTY, SYSTEM A (LEGACY DPS) AND SYSTEM B (GLOBAL HHG 
CONTRACT, MILMOVE).  REF B IS THE CURRENT MCO GOVERNING THE PERSONAL 
PROPERTY PROGRAM (CURRENTLY UNDER REVISION).  REF C IS THE CURRENT 
MONTHLY EDITION OF THE JOINT TRAVEL REGULATIONS AND IS THE SOURCE 
FOR ENTITLEMENTS AND ALLOWANCES FOR UNIFORMED SERVICE MEMBERS AND 
THEIR DEPENDENTS, AND CIVILIAN EMPLOYEES AND THEIR FAMILY MEMBERS, 
OF THE DEPARTMENT OF DEFENSE.  REF D PROVIDES GUIDANCE AND CLEARANCE 
REQUIREMENTS FOR AIRCRAFT INTERNATIONAL MISSION PLANNING AND 
EXECUTION.//
POC/I&L LF-G4-DMO/F. D. HYDEN/CIV/PPTY-PAX ISSUES/
TEL: (703) 483-0820/EMAIL: FREDERICK.HYDEN@USMC.MIL/
USMCPERSONALPROPERTY@USMC.MIL//
POC/I&L LPD/M. A. EDWARDS/CIV/PAX ISSUES/
TEL: (571) 388-8031/EMAIL: MARK.A.EDWARDS5@USMC.MIL/
USMCPASSENGERTRAVEL@USMC.MIL//
POC/I&L LF-G4-DMO/J. C. HENDRIX/CIV/PPTY ISSUES/
TEL: (703) 946-7660/EMAIL: JULIE.HENDRIX@USMC.MIL/
USMCPERSONALPROPERTY@USMC.MIL//
POC/M&RA POC/M&RA/MPO/SMB_HQMC_MPO@USMC.MIL/TEL: (703)784-9374//
GENTEXT/REMARKS/1.  This MARADMIN provides Marines, civilians 
serving with Marines, and their families conducting a Permanent 
Change of Station (PCS) move from the issue date of this MARADMIN 
through the peak moving season (15 May through 31 August 2025) and 
beyond with information on how to ship and store personal property 
and execute government travel as effectively and efficiently as 
possible using the Defense Transportation System, Defense Personal 
Property System (DPS) or the Global Household Goods Contract's (GHC)
Milmove and HomeSafe Connect.  Personal property is defined as 
household goods (HHG), unaccompanied baggage (UB), mobile homes and
privately owned vehicles (POVs).  This peak moving season will be a
blended or "hybrid" peak moving season while the deployment of the
GHC continues throughout the Continental United Sates (CONUS).  Many
of the processes identified for DPS are very similar for the GHC 
MilMove system and will be annotated DPS/GHC at the beginning of the 
paragraph.  Otherwise, note the differences as they apply to each 
system as DPS, DPS/GHC or GHC for paragraphs 1 through 6.  Please 
note that civilian PCS entitlements and allowances are similar with 
certain exceptions for weight allowance (18k pounds), number of days 
authorized for Storage in Transit and personally procured moves must 
be listed in the orders as a move option.  This MARADMIN speaks to 
those processes that are commonly reflected between the two groups 
of movers (uniformed service members and civilian employees).

1.a.  Commanders at all levels will ensure every Marine with PCS 
Orders is provided a copy of this MARADMIN.    

1.b.  The Global Household Goods Contract (GHC) was awarded to 
HomeSafe Alliance LLC (HomeSafe) and is replacing the legacy 
tender-based program under the DPS.   Service members expressed 
concerns regarding the previous relocation program. To address these 
concerns, the chosen solution involves utilizing a single move 
manager.  The GHC is a federal contract, and the requirements of a 
federal contract implementing a moving program are significantly 
different than requirements associated with the legacy program using 
DPS.  The contract has been deployed since 1 April 2024, from local 
moves at selected sites to almost all installations in CONUS being 
activated under the GHC.  To provide additional information on the 
GHC, please access the following link to better understand the 
contract, why it was created and the intended benefits of its use: 
https(slash)(slash)www.militaryonesource.mil/resources/
millife-guides/ustranscom-global-household-goods-contract/.  

1.c.  U.S. Transportation Command's J9 Defense Personal Property 
Program Management Office (USTC J9 DPMO) manages the Personal 
Property Program for the DoD and USTC Acquisition (TCAQ) manages the 
Contract.  GHC uses the MilMove system to create a move request, 
verify requirements with service members and civilian employees, and 
perform government required operations to order shipment services 
from the Contractor, HomeSafe.  HomeSafe uses their system, 
HomeSafeConnect, to coordinate with individual service members and 
civilian employees to move shipments.  The GHC continues to be 
rolled out over the next several months and some moves will remain 
in the legacy system DPS.  Please note that all Outside the 
Continental United States (OCONUS) moves will continue to use the 
legacy DPS until after Peak Moving Season 2025 (around the end of 
August/early September) and then will begin phasing CONUS to OCONUS, 
OCONUS to OCONUS and OCONUS to CONUS shipments to the GHC.  The 
responses provided in the questionnaire/shipment sort tool located 
on the DPS Landing Page as detailed in paragraph three (3) will 
determine which move system a Marine will use. 

1.d.  GHC does not currently support Non-temporary Storage (NTS) 
shipments, POV Shipments and Mobile Home shipments.  These 
requirements will be performed using DPS and the PCSMYPOV.com 
website until further notice by USTC J9 DPMO.  The DPS Landing Page 
sort tool in paragraph 3 will be updated to reflect these additional 
capabilities in the future.  Ref (a) provides two sets of 
regulations supporting legacy DPS and GHC contract processes and 
procedures and are identified as Part IV-A DPS/ETOPS and Part IV-B 
MilMove (GHC). 

2.  Issues with Marine's CONUS PCS HHG Move DPS/GHC

2.a.  As with any PCS move there may be issues with shipment 
support.  Regardless of which HHG move system (legacy DPS or GHC 
MilMove) is used, when issues arise such as missed pack start dates, 
missed pickup dates, missed delivery dates, or other issues 
including communication with the moving company or representative 
assigned to the Marine's move, use the following procedures to reach 
out for assistance:

2.a.(1).  Contact the Point of Contact (POC) at the moving company/
local agent/customer support representative assigned to the move 
and request an update on the specific issue.  For GHC moves, contact 
(904) 567-6033.

2.a.(2).  Should the respective POC not resolve the concerns, and 
the Marine is located on a Marine Corps installation, immediately 
notify the Distribution Management Office, Personal Property Office, 
Quality Assurance Section.  When not located on a Marine Corps 
installation, immediately notify the nearest Transportation Office, 
ask for the Personal Property Office, and ask for the Quality 
Assurance Section to report the issue.  The phone numbers of the 
Quality Assurance Section at origin and destination are provided 
during counseling.  When not located at a DoD installation such as 
on recruiting duty, Inspector-Instructor duty or other assignment, 
contact the Quality Assurance phone number provided during 
counseling or the official USMC Personal Property mailbox at 
usmcpersonalproperty@usmc.mil and provide the DPS Bill of Lading 
Number or MilMove Move Number, state the exact move issue, POC 
information of the company representative, Marine's POC information 
including phone number and any additional info related to the move, 
and a Personal Property Team Member will contact the Marine as 
quickly as possible.

2.a.(3).  Marines should document all communication with TSPs or the 
Contractor (HomeSafe) to ensure they can refer to notes and email 
should there be an issue with the move.  

3.  Initial Steps to Plan and Execute the PCS Move DPS/GHC

3.a.  Personal Property Shipment and Storage Requirements.  Once 
notification is received that PCS orders are forthcoming or already 
in hand, Marines MUST use the following options to access the DPS 
Landing Page to coordinate their move as ALL SHIPMENTS must be 
coordinated using the DPS Landing Page.   Even if the Marine already 
has a DPS account, the Marine MUST use the instructions below to get 
to the DPS Landing Page and follow the instructions from there.

3.b.  Option one: Navigate to the DPS Landing page by following this 
link: https:(slash)(slash)dps.move.mil/cust/standard/user/home.xhtml.  
Once on the DPS Landing Page, the Marine will accept the Security 
banner instructions, then scroll down to DPS LOGIN OPTIONS and see 
the "CUSTOMER (I need to ship personal property)" tool called the 
"Sort Tool".  The Sort Tool is designed to sort applications between 
DPS and GHC.  Once at the "Sort Tool" Marines must follow the 
instructions as a "CUSTOMER (I need to ship personal property)."  
Accurate responses to the questions will ensure Marines are routed 
to the correct system.  Marines must enter correct email addresses 
to facilitate communications throughout the application and 
onboarding process.  Use ONLY commercial/personal email addresses 
on the application(s) for communication, especially for those 
Marines separating or retiring.  DO NOT use your @usmc.mil address.

3.c.  Option 2: While the DPS link above is the best method to 
access the DPS Landing Page, Marines may also use the Military One 
Source website at www.militaryonesource.mil/moving-pcs/
moving-personal-property and click on LOGIN TO DPS to reach the DPS 
Landing Page.

3.d.  For those that choose the Military One Source website, scroll 
down the page and explore the various links and tabs to learn how 
the generic move process works.  Locate the supporting Personal 
Property Processing Office (PPPO)/Installation Transportation 
Office (ITO), determine the weight of household goods, receive 
initial personal property entitlement and allowance information, 
review POV shipment and storage instructions, review instructions on 
claim filing, and much more.

3.e.  If technical issues arise with the DPS Landing Page, contact 
the System Response Center for assistance at 800.462.2176 or email 
at usarmy.scott.sddc.mbx.g6-src-dps-hd@army.mil.

4.  Counseling requirements and system selections/considerations 
applies to DPS/GHC.

4.a.  Marines conducting their first move, Marines separating or 
retiring, and Marines moving a mobile home must receive additional 
counseling because of varying entitlements.  Visit/contact your 
local PPPO before submitting the shipment application to learn about 
your shipping requirements and entitlements.

4.b.  Marines will perform self-counseling using the DPS Landing 
Page instructions provided in paragraph 3 for DPS shipments or will 
be provided separate counseling instructions by the Personal 
Property Office for GHC MilMove supporting the installation/the 
nearest installation.  

4.b.(1).  Marines using DPS to manage their shipment are encouraged 
to take notes on entitlements, allowances, and procedures during 
counseling.  Once complete with reviewing the counseling 
information, upload the required documents such as PCS Orders and 
endorsements, and note any questions not covered by DPS Counseling.  
The next step is to contact or visit the nearest installation PPPO 
to receive targeted counseling on questions noted during DPS 
counseling and submit any additional documents, including documents 
for a Personally Procured Move (PPM) and/or to complete shipment or 
storage for a POV.

4.b.(2).  Marines directed to use MilMove must follow the 
instructions to create an account and follow through with the 
process requirements.  Personnel without a CAC, such as separatees 
or retirees, contact the nearest Personal Property Office or 
usmcpersonalproperty@usmc.mil for instructions.  Personal Property 
Office counselors will ensure each Marine is properly counseled.

4.c.  Planning the Move Dates.  Marines MUST complete their 
counseling and submit their requested pickup date as soon as 
possible after receipt of their orders, but not less than 90 days 
before their requested pickup date when possible.

4.d.  Important dates to consider.  The most popular peak season 
pickup dates (the peak of the peak season) are immediately following 
the Memorial Day weekend through mid-July.  HHG moves in this 45-day 
window are difficult to schedule because of the high demand for 
shipments across the Department of Defense.  Therefore, the sooner 
an application is submitted, the sooner the requested pickup date 
can be considered.  Also, be aware that the first two days and last 
two days of every month may be difficult to schedule as pickup dates 
because of the timing of rental and lease agreements.

4.e.  Requested pickup dates are not confirmed until the 
Transportation Service Provider (TSP) or HomeSafe representative 
contacts the Marine in writing via email with the confirmed pickup 
date(s).  This sets the 7 Day Spread for Routine Shipments 
(described in paragraph 4.g.).  Should unexpected circumstances 
require a change to the pickup and or delivery dates, Marines 
should be aware that new pickup and/or delivery dates that meet 
their needs may not be available.  Marines MUST contact their 
supporting Personal Property Office/PPSO Outbound Shipment 
Section/Shipment Management Section immediately to attempt to 
schedule new pickup and/or delivery dates.

4.f.  Marines may have multiple shipments, and a different company 
may be assigned to each shipment, particularly for orders OCONUS.  
Please note, be careful to not overlap multiple shipment pickup and 
delivery dates because (although unlikely) it could cause the wrong 
items to be packed and placed in the wrong shipment.  If this 
occurs, a "break-in" cost will be charged to the Marine seeking to 
retrieve items.  To avoid those costs, schedule requested pickup 
and delivery dates accordingly and when possible, be sure to 
physically separate different shipments for different locations.

4.g.  The 7 Day Spread for Routine Shipments DPS/GHC. 

4.g.(1).  The 7 Day Spread for DPS/GHC shipments:  Marines will 
provide a requested pickup date, which should be the last day the 
HHGs are ready for pickup.  The preceding six (6) calendar days 
before the requested pickup date will be set as the 7 Day Spread 
period.  The Marine will submit a preferred pickup date that must 
fall within the 7 Day Spread.  When the shipment is awarded to a 
TSP/GHC Contractor, the TSP/GHC Contractor may select the requested 
pickup date, or the TSP/GHC Contractor may select any one of the 
other previous six (6) calendar days before the requested pickup 
date to pick up the shipment.  The TSP/GHC Contractor must provide 
the confirmed pickup date in writing via email to the Marine within 
three (3) calendar days from the date the shipment was awarded.  
The Marine and TSP/GHC Contractor may negotiate the pickup date; 
however, the TSP must accommodate a pickup date within the 
spread-date window.  Once established, the pickup date cannot 
change without the Marine's approval and notification by the Marine 
and the TSP/GHC Contractor of the approved date change to the 
Personal Property Shipping Office (PPSO).  Weekends and holidays 
may be part of the previous six (6) calendar days but are not 
normally used for routine shipment pickup dates unless the Marine 
wants to be picked up on a weekend/holiday and the TSP/GHC 
Contractor can accommodate this request. Weekend/holiday pickup 
dates must be approved by the Marine, the TSP/GHC Contractor, and 
the PPSO that awarded the shipment to the TSP/GHC Contractor.  Note 
that there may not be Government Quality Assurance personnel 
available on weekends or holidays.  For Marines seeking to move on 
a weekend or holiday, confirm Government Quality Assurance 
personnel support with their local Personal Property Office before 
the pickup date.  If the Marine cannot support the pickup date 
selected by the TSP/GHC Contractor, the Marine must immediately 
contact the shipping office to explain why that date is not 
supportable and request a different date.  For additional details 
on the 7 Day Spread for Routine Shipments, Marines are encouraged 
to contact their local Personal Property Office.

4.g.(2).  Note 1.  For planning purposes use 4,000 pounds of HHG 
weight as equal to one day of packing for DPS shipments.  Therefore, 
16,500 pounds of HHG weight equals up to five days of packing 
immediately before the confirmed pickup date, unless those days are 
weekends or a holiday, in which case the packing on those dates 
must be agreed to by the Marine, the TSP, and the PPSO that awarded 
the shipment to the TSP.  The confirmed pickup date should drive 
all other dates needed to clear quarters and other requirements 
necessary to execute the move.  In GHC, the packing days will be 
determined during the premove survey.  Once established, the pickup 
date should not be changed unless it is necessary to make a change 
due to unforeseen circumstances beyond the control of the Marine 
because new pickup dates may not be available due to the high 
volume of moves.  To estimate the weight for each shipment, use the 
authorized weight estimator located at this link: 
https:(slash)(slash)www.ustranscom.mil/dp3/weightestimator.cfm.  
Short Fuse shipments are not eligible for the 7 Day Spread and will 
be processed per paragraph 4.h. 

4.g.(3).  Note 2.  For DPS moves, information on the selected TSP 
is available at this website: https:(slash)(slash)www.ustranscom.mil
/dp3/tspinformation.cfm#tspdetail.  The Marine will provide the 
four-digit Standard Carrier Alpha Code (SCAC), which is assigned to 
every TSP, to enable the search feature.  The SCAC will be 
identified on the email from the PPSO that announces which TSP was 
awarded the shipment.  Select Sort by: "SCAC" and enter the TSP's 
SCAC to search for TSP ratings.  Almost every TSP will have at 
least one Letter of Warning and/or Letter of Suspension which 
will be identified on the TSP Metrics page.  When the Marine has 
questions regarding the selected TSP, contact the PPSO at the phone 
number/email address provided on the shipment award email to 
discuss.

4.g.(4).  Note 3.  Nontemporary Storage (NTS) shipment pickup date 
from the NTS facility is not affected by a 7 day spread.

4.h.  Short Fuse shipments DPS/GHC.  A Short Fuse shipment is a 
short notice PCS requirement when the Marine receives PCS Orders 
with limited time between the orders issuance date and the 
Estimated Departure Date, such as "10-day orders," and orders 
issued for various schools based on promotion dates, etc., that are 
beyond the Marine's control.  In the rare cases when these short 
notice situations arise, it is understandable that coordinating all 
the elements for a PCS move can be overwhelming.  Commanders at all 
leadership levels are encouraged to allow the Marine the necessary 
time to complete preparations for the move.  There are several 
checklist tools available for a Marine requiring immediate support.  
Further, all Marines should plan the move as soon as possible and 
complete the counseling process accordingly.  In the event 
circumstances beyond the control of the Marine (TAD, Formal Schools, 
etc., and supported by documentation) prevent an early submission 
of the shipment application, or applications when OCONUS PCS Orders 
are issued, contact the local PPPO and inform them of the issues 
associated with the delay in submitting the required application(s).  
Confirmed pickup date(s) should drive all other dates needed to 
clear quarters and other requirements necessary to execute the move.  
Marines should not wait until the last minute to submit their 
shipment applications as shipping capacity may not be available or 
within DPS, lesser quality moving companies may be the only moving 
companies available for the shipment.  When capacity is constrained, 
it is very important to manage the move and ensure details are 
clearly explained and supported by all involved.

4.j.  Lithium Battery shipment and storage limitations DPS/GHC.  
Since 15 May 2023, the moving company has been required to properly 
package, label, and certify lithium-ion cells rated at 100 
watt-hours or less (20 watt-hours or less for a single  cell) and 
lithium metal batteries containing two (2) grams or less of 
lithium content (one (1) gram or less for single cells).  Questions 
regarding lithium batteries can be directed to the local PPO and 
should be discussed in counseling sessions to ensure there are no 
violations of this requirement.

4.k.  Professional Books, Papers, and Equipment (PBP&E), aka 
"Pro Gear" DPS/GHC.  The maximum weight limit for Pro Gear for 
Marines of all ranks is 2,000 pounds.  Marines may request an 
additional weight allowance up to 500 pounds for spouse Pro Gear 
required for employment or community support activities for their 
spouse (civilian employee spouses are not authorized a PBP&E weight 
allowance).  All Pro Gear requests must be submitted to the local 
PPPO for consideration before the move.  Ensure inventory items that 
are Pro Gear are weighed separately (bathroom scales are acceptable) 
to obtain a weight on each item.  Also, items designated as Pro Gear 
on the inventory must be marked as M-PRO for the Service member or 
S-PRO for the spouse of the Service member.  See the Defense 
Transportation Regulation Part IV-A, Appendix K1 "It's Your Move" 
https:(slash)(slash)www.ustranscom.mil/dtr/part-iv/dtr_part_iv_att_A
-k_1.pdf for a list of items that qualify as Pro Gear.  For civilian 
employees, see Appendix K2 "It's Your Move" 
https:(slash)(slash)www.ustranscom.mil/dtr/part-iv/dtr_part_iv_att_A
-k_2.pdf.

4.l.  Additional Counseling and Contact Information DPS/GHC.  The 
official Marine Corps Facebook Page for Personal Property is located 
at www.facebook.com/usmchouseholdgoods.  The official Marine Corps 
Facebook Page for Passenger Travel is located at www.facebook.com/
usmcpassengertravel.  LPD Public Page for PCS Move Resources related 
to Personal Property Shipment and Storage, Passenger Travel and 
other critical information is located at: https:(slash)(slash)www.
iandl.marines.mil/Divisions/Logistics-Division-LP/Logistics-
Distribution-Policy-Branch-LPD/PCS-Move-Resources/.

4.m.  Sailors assigned to Marine Corps units should also access the 
Navy Household Goods and Personal Property website at 
https:(slash)(slash)www.navsup.navy.mil/NAVSUP-Household-Goods/Home/ 
for Navy-specific entitlements, allowances and procedures.

4.n.  Post Counseling and Follow-Up Actions Before the Move DPS/GHC.  
A Personal Property Shipping Office representative may contact the 
Marine to confirm a certain element or elements of a shipment prior 
to awarding the shipment to a TSP/GHC Contractor.  Once the shipment 
is awarded, a pre-move survey will also be performed by the TSP/GHC 
Contractor.  Further, the TSP/GHC Contractor may request the use of 
an electronic pre-move survey, using a cell phone with camera, to 
conduct the survey.  This method is authorized when approved by the 
Marine.

4.o.  Personally Procured Move (PPM) DPS/GHC.  BE IN CONTROL OF THE 
MOVE.  PPMs are available in DPS and GHC MilMove and the Sort Tool 
will provide which system is the correct method for the move.  PPMs 
are designed for the Marine to be their own moving company.  Most 
Marines will request a PPM to have more freedom when making 
decisions regarding when the shipment will be picked up, how soon 
it will be transported to the destination and the delivery timeline.  
Using ANY moving company or services will tie the Marine to a 
contract that may limit their options. There are several benefits to 
executing a PPM, especially during peak season: (1) Marines can 
choose who (the Marine, a moving company, friends, family or 
combination), when, and how to move their HHG, (2) potentially no 
delays in receiving the HHG at destination, (3) Marines are in 
charge of caring for their own HHG, and (4) potentially more money 
in the Marine's pocket based on how much work they do (sweat equity) 
to keep their costs low.  Note: PPM incentives are taxed for both 
Federal and State (when applicable).  Additionally, operating 
expenses are not reimbursed dollar for dollar but are used to offset 
the tax liability associated with the incentive.  

4.o.1.  Marines can receive 100% of the Government's cost to move
the same weight (up to the maximum authorized weight allowance based
on rank and with or without dependents) from the authorized origin 
location to the authorized destination location in the PCS Orders.  
Marines are authorized storage up to (90) days at a commercial 
storage facility not to exceed the Government's cost to store the 
same weight.  

4.o.2.  Marines executing a PPM to Hawaii, Alaska, and U.S. 
territories and possessions must be counseled and documents properly 
prepared in DPS (in use for these moves only at this time) to ensure 
they are advised of information particular to the destination, such 
as the requirement to verify the use of U.S. Flag vessels when the 
shipment is transiting over ocean.  

4.o.3.  Marines performing a routine PCS must use their Government 
Travel Charge Card (GTCC) for all expenses related to a PPM.  As of 
the date of publication of this MARADMIN DoD Civilians are not 
restricted from using their GTCC for PCS moves.  Marines must also 
notify their Agency Program Coordinator (APC) to adjust the credit 
limits and PCS Mission Critical status to accommodate the required 
use of the GTCC at least 10 days prior to departure to ensure the 
Marine has a maximum amount of time to submit and settle their PPM 
Claim.  The GTCC cannot be used for separation travel, to include 
PPMs in conjunction with separation travel of separatees and
retirees.  For those Marines who do not possess a GTCC, an Advance
Operating Allowance (AOA) "may" be authorized as an exception to
policy, however Marines who are using only their POV(s) to execute
a PPM are not eligible to receive an AOA.  

4.o.4.  Marines must also provide empty and full weight tickets and 
submit their completed PPM Claim via Marine Online (MOL) and/or 
Milmove for GHC moves.  If MOL is not available, Marines may turn 
the completed claim in to the Marine Corps installation Personal 
Property Office at destination.  Make a complete copy of the PPM 
Claim before it is turned over for settlement regardless of which 
method is used.  Marines who receive an AOA must submit their PPM 
claim for settlement within 45 days of receipt of the AOA.  Review 
the PPM Claim settlement website at: https:(slash)(slash)www.logcom.
marines.mil/Marines/Personally-Procured-Move/ for the latest 
information on how to prepare and submit a PPM Claim in DPS or in 
GHC MilMove and the estimated processing time and payment dates for 
settled PPM Claims.  Additional information on PPM processes and 
claims settlement can be accessed using the link provided in 
paragraph 4.l.

5.  Executing the Move DPS/GHC.  Pre-move preparations are fully 
explained at this website 
https:(slash)(slash)www.militaryonesource.mil/moving-housing/moving/
moving-resources/.  The residence or other pickup location must be 
ready for the packers to begin their work. At origin, Marines may 
need to contact the origin PPPO Quality Assurance Section, the TSP 
or the TSP;s local agent responsible for packing and picking up the 
shipment, to resolve any issues with the TSP crewmembers, loaders or 
drivers.  Under GHC, the Marine should have received a notification 
that the photos of each team member are loaded to the HomeSafe 
Connect application on their phone the day prior to the move.  At 
destination, Marines may need to contact the destination PPPO 
Quality Assurance Section to resolve any issues with the TSP or the
GHC Contractor crew. Origin PCS Counselors will annotate the contact 
phone numbers of both the Origin and Destination Quality Assurance 
Sections in the Remarks Block of the DD FORM 1299, Application for 
Shipment and/or Storage of Personal Property for DPS moves and with
in MilMove for GHC moves. In the event the DD FORM 1299 is 
misplaced, Marines may use 
https:(slash)(slash)installations.militaryonesource.mil/search?progr
am-service=2/view-by=ALL to locate Quality Assurance Section phone 
numbers.

5.a.  Quality Assurance Inspections for all Shipments DPS/GHC.  
Personal Property Quality Assurance Inspectors are authorized to 
inspect all shipments at origin and destination, including PPM 
shipments, before and during packing/loading and unloading/
unpacking. Also, weight scale operators on military installations
can inspect shipments at the scales to ensure only authorized
household goods are being weighed in accordance with ref (b), 
Chapter 4.

5.b.  During and After the Move (Completing the Customer
Satisfaction Survey in stages) DPS/GHC.  Marines should complete the
Customer Satisfaction Survey within seven (7) calendar days after
notification that an element of the move is completed, such as 
Counseling, Origin Services, Destination Services and Claims. The
comments and scores given to each response for the services provided
contributes toward eliminating poor performers from the legacy DPS
Defense Personal Property Program and ensures the best moving 
companies get the most shipments.  This survey also tells the 
Government how effectively the GHC contractor, HomeSafe, performed.
Regardless of which move system is used, Marines MUST make their
voices heard by completing the Customer Satisfaction Survey as 
their move progresses to delivery and, when necessary, after claims
completion.

6.  Personal Property Claims DPS/GHC

6.a.  Lost and Damage Claims.  For DPS and GHC shipment claims, 
please visit the guide located at 
https:(slash)(slash)www.militaryonesource.mil/moving- housing/moving
/planning-your-move/file-a-claim-after-your-military-move/. For 
non-DPS claims, such as contracted moves called Direct Procurement 
Method moves, or if Marines still have questions on their DPS
claims, Marines should contact the Navy Personnel Claims Unit at
(888) 897-8217, (757) 440-6315 (DSN 564) or email 
NorfolkClaims@us.navy.mil.  Marines have 180 days from the delivery
of each shipment to identify additional lost or damaged items using
the after delivery form. Marines must also file their claim within 9
months from the delivery date.  Marines are encouraged to complete
their check of all delivered items as soon as possible after 
delivery to ensure every item that is lost or damaged is clearly
identified to the delivery TSP within 180 days.  The 180 days after
delivery reporting time does not apply to shipments delivered using
the Direct Procurement Method (DPM) and local moves in the DPS
process.   Such moves have 75 days from delivery date to identify
loss or damage.  Note that the TSP maximum liability for each HHG
shipment is 75,000 dollars, but Military Claims Offices can
compensate the difference between the TSP maximum and the
depreciated value for the remainder of the shipment items not
covered by the TSP maximum.  Marines who own high dollar items
and/or the overall cost to replace the entire HHGs exceeds the 
TSP maximum may consider private insurance or verify with their 
homeowner/rental property policy to determine coverage for HHGs when 
performing a move.  A complete and accurate visual inventory of the 
Marine's personal property (photographic evidence) is key to 
submission and settlement of any lost and/or damage claim, whether 
filed with the TSP/GHC HomeSafe or the Military Claims office.

6.b.  Inconvenience Claims DPS/GHC.  When HHGs are not picked up or 
delivered on the agreed upon dates, Marines may qualify to file an 
Inconvenience Claim with the DPS TSP or the GHC Contractor.  
Shipments moved under the Direct Procurement Method (DPM) do not 
qualify for Inconvenience Claims as this time.  Unaccompanied 
Baggage delays may not be payable under DPS when the government is 
responsible for the delay.  However, under the GHC contract, 
HomeSafe is responsible for inconvenience claims for ALL shipment 
types except PPMs when OCONUS shipment capabilities are deployed.  
Download the latest Inconvenience Claim Information Handout from the 
USMC (slash) USTC Handouts and Brochures link identified in 
paragraph 11.a. of this MARADMIN.

6.c.  Real Property (Residence) Damage Claims DPS/GHC.  When a 
TSP/GHC Contractor damages the residence in any way, Marines may be 
able to submit a Real Property Damage Claim to the TSP/GHC HomeSafe.  
There is a seven (7) calendar day limit to notify the TSP of the 
damage to the residence and the TSP must determine repair estimate 
within 15 days of notification of the damage.  To meet deadlines and 
PCS on time, Marines must be proactive with photographs and 
notifications to the TSP/GHC HomeSafe regarding these damages.

7.  OCONUS Privately Owned Vehicle (POV) Shipment and Storage

7.a.  The National Defense Authorization Act of 2025 authorizes two
POVs for shipment/storage for uniformed Service members.  However,
until the entitlement is published in the Joint Travel Regulations,
ref (c), by the Per Diem, Travel, and Transportation Allowance
Committee, only one POV is authorized shipment at government expense
and only under certain conditions.  This MARADMIN refers to the
current entitlements in effect on the date of publication.  Marines
conducting a PCS move to, from or between OCONUS locations may be
entitled to ship or store one POV at government expense.  Contact
the local PPPO for information regarding POV entitlements based on
the OCONUS destination and prepare required documents needed to ship
or store the POV.  Generally, a POV that cannot be shipped OCONUS
because of a country restriction is authorized storage and may be
stored in government contracted facilities or stored by the Marine
in self-procured POV storage.  Regardless of the method, storage
must be approved in advance by the PPPO.  The reimbursable monthly
storage rate for self-procured POV storage is based on the monthly
POV storage rate paid by the Government to the Global POV Contractor
(GPC) International Auto Logistics (IAL).  Prior to the issuance of
this current contract on 1 October 2024, rates changed annually.
The monthly storage rate for reimbursement is stable throughout the
life of the current contract so contact your local Personal Property
Office for the current monthly storage rate in effect from 1 October
2024 until a new contract is issued, or a renegotiated change is
in effect. 

7.b.  Marines must use www.pcsmypov.com to make an appointment for 
POV drop-off or pick-up at government provided storage facilities.  
During peak season, demand is high for appointments so make them as 
soon as possible once orders are received.  Marines remaining OCONUS 
with new orders must provide them to the GPC to ensure continuation 
of storage at Government expense.
  
7.c. Marines must prove to the PPPO Counselor and the Vehicle 
Processing Center (VPC) that all safety recall repairs have been 
performed on the POV prior to turning in the POV for shipment or 
storage. Self-procured POV storage businesses may not require the 
safety recall repairs to be completed prior to placement in storage, 
but Marines should complete them upon notification by the 
manufacturer per the instructions in the notification document. 

7.d. Late Arrival at Destination.  Ref (c), par. 0534 provides the 
current reimbursement rate.  As of 1 February 2025, when a POV is 
delayed at destination, the Marine rates reimbursement for the cost 
of a rental vehicle for the Marine or their dependent’s use at $30 
per day (one POV only) for a maximum of $210.

7.e.  For information on how to prepare a POV for shipment or 
storage, review the documents Shipping Your POV, Appendix K3 and 
Storing Your POV, Appendix K4 of the Defense Transportation 
Regulation, Part IV, Personal Property, System A at 
https:(slash)(slash)www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k
_3.pdf and https:(slash)(slash)www.ustranscom.mil/dtr/part-iv/dtr_
part_iv_app_k_4.pdf.

7.f.  Note that POVs will not be picked up for shipment from a 
commercial storage facility or any other location that is not under 
the control of the Global POV Contractor without the POV’s owner or 
a person authorized by the owner with Power of Attorney (POA) onsite 
for the pickup.  A copy of the POA, when used, must be provided as 
part of the shipment request.  The Marine/person with a POA MUST BE 
PRESENT when the contractor arrives.  The Marine will be charged for 
a missed pickup fee due to the Marine’s failure or the person with a 
POA’s failure to execute the pickup on the provided date and time.  
There are NO exceptions to this requirement.

8.  Overseas Moves (OCONUS) Travel Preparations/Overseas Screening 
and HHG Shipments.  Overseas Suitability Screening (OSS) and OCONUS 
counseling.  The overseas screening process may take up to 60 days 
or more; therefore, Marines shall commence overseas screening 
immediately upon receipt of orders.  In order to ensure the Marine 
reports to the overseas station by the required date, the importance 
of complete and timely screening cannot be over-emphasized.  Each 
Marine MUST immediately initiate OSS through a Military Medical 
Treatment Facility for all dependents authorized to accompany the 
Marine to ensure suitability for OCONUS assignments.  In the 
meantime, Marines should continue to plan to execute their HHG 
shipment pickup dates while this process is occurring.  In the event 
the orders are modified or canceled, Marines MUST notify the PPSO 
immediately for further instructions.  Additional OCONUS counseling 
information is also available at 
https:(slash)(slash)www.militaryonesource.mil/moving-housing/moving/
moving-resources/ and the links in paragraph 4.l. of this MARADMIN.

9.   Travel Compliance/Marines Traveling Accompanied with Dependents

9.a.  Travel Compliance.  Each traveler is responsible to ensure 
they comply with all travel requirements prior to the departure date 
from the airport for a commercial flight or from the Aerial Port of 
Embarkation for Air Mobility Command – Patriot Express (AMC-PE) 
flights.  Marines should maintain all receipts during travel as many 
expenses are reimbursable.  Marines should contact their supporting 
Installation Personnel Administration Center or Disbursing Office
for more information regarding travel allowances and reimbursement 
processes.  Civilian Marines should contact their supporting Human 
Resources Office for such information.  

9.b.  U.S. Marine Corps PCS Advocacy Council (UPAC, volunteer 
spouses of Marines) and DC, I&L (LPD) and MCICOM G4 DMO prepared
very detailed checklists for Marines executing a PCS to Japan,
Hawaii, and within CONUS that covers everything from travel and
passports to scheduling moves and settling claims, plus many 
additional steps needed to execute a PCS with and without
dependents.  The checklists can be downloaded by visiting the LPD
Public Page for PCS Move Resources website.  Information on UPAC
support is also provided on the website: 
https:(slash)(slash)www.iandl.marines.mil/Divisions/Logistics-
Division-LP/Logistics-Distribution-Policy-Branch-LPD/PCS-Move-
Resources/.

9.c.  Marines should coordinate with the receiving 
command-designated sponsor and the Housing Office to determine 
availability of on-base housing.  To obtain the latest status of 
available housing on Okinawa, Japan contact Housing at DSN 
315-634-0582 or kadenahousing.customerservice@us.af.mil.

9.d.  Special Issuance Passports (SIP) and Visas.  SIPs and Visas
may be required for Marines, civilians, and their dependents
whenever they travel to OCONUS locations.  Ref (d) provides the
requirements necessary for entry into a particular country and can
be accessed for personnel with a Common Access Card (CAC) at link:  
https:(slash)(slash)www.fcg.pentagon.mil/fcg.cfm.  *NOTE: Official 
Orders should also state passport requirements.  When SIPs/visas are 
required, applications must be prepared and submitted to a DoD 
Passport Agent as soon as possible due to an 8–11-week application 
processing period.  DoD Passport Agents may be located within the 
DMO Passenger Travel Office or other locations aboard the 
installation.

10.  Baggage on Commercial and Government Contracted Carrier.  
Marines executing PCS travel on a commercial or government 
contracted carrier, via aircraft, ship, train, or bus, are 
authorized reimbursement for no more than two (2) bags, 70 pounds or 
less each, not to exceed 62 linear inches (sum of length plus width 
plus height) plus a small carry-on per reserved seat.  Excess
baggage is defined as all baggage more than this quantity, weight,
and/or size.  Excess baggage will not be authorized prior to a
Marine's departure.   A Marine is subject to the commercial carrier's 
established baggage restrictions and fee schedules and is required 
to pay the commercial carrier in accordance with the carrier's fee 
schedule.  A Marine may submit for reimbursement via their PCS travel 
claim for baggage fee expenses when their baggage does not exceed 
two checked bags, not to exceed 70 pounds, per authorized traveler.  
Requests for reimbursement of excess baggage may be submitted to 
MMIB-3 after PCS travel has been completed if the contents of the 
baggage was necessary at the future permanent duty station (PDS) 
prior to the arrival of the UB shipment and the items were not 
available at the future PDS.  For further information, contact the 
local Passenger Travel Office (PTO) or see the AMC-PE Travel Page at 
link:  https:(slash)(slash)www.amc.af.mil/AMC-Travel-Site/.

11.  Transporting Pets

11.a.  The key to a successful pet move is early planning and 
constant follow- through.  Marines who are being reassigned to, from 
or between OCONUS locations are encouraged to immediately visit 
their local PTO located within the DMO to establish transportation 
requirements for their pets.  Be aware it may take up to six months 
to complete all the requirements for ensuring pet(s) can be imported 
to an OCONUS location.

11.b.  PCS orders are NOT required to submit reservations for PCS 
travelers and pets (dogs and cats only) on AMC-PE nor do pets have 
to be cited within the orders for reimbursement purposes.  Because 
pet reservations will be apportioned on a first come/first served 
basis, pet transportation needs should be identified to the local 
PTO as soon as the Marine has a general idea of the required 
departure month.  Reservations will be finalized when AMC schedules 
the flight on/about 90 days prior to the flight departure date.  At 
that time, pet space requests will be submitted by the PTO.  However, 
because of limited space on the AMC-PE and the flight is available 
to members of all Services, there is no guarantee of a pet 
reservation no matter how early a Marine registers a pet movement 
requirement.  Once the Marine completes the PCS Outbound Interview 
located in Marine Online (MOL), follow up with the PTO is required 
to finalize all pet travel arrangements.

11.b.(1).  A Service member on a PCS order with an effective date of 
January 1, 2024, or later, as defined in ref (c), paragraph 050107, 
may be authorized reimbursement for the costs related to the 
relocation of one household pet that arises from a permanent change 
of station.  A household pet is a cat or a dog, owned for personal 
companionship.  A Service member is responsible for compliance with 
all rules for importing and exporting a pet to and from the United 
States to be eligible for reimbursement.  Denial of entry for the 
pet could result in denial of reimbursement for pet transport 
expenses.  Reimbursement for the actual cost of authorized pet 
related transportation expenses is limited to $550 per CONUS PCS 
move and $2,000 per OCONUS PCS move.  A Service member may be 
authorized the reasonable and substantiated cost of mandatory 
microchipping, quarantine fees, boarding fees, hotel service charges, 
licensing fees at the new PDS, testing titer levels for entry, and 
pet shipping fees if the member flies rather than drives, or the pet 
is shipped separately from the member.  For transoceanic travel, use 
of Government or Government procured transportation must be used if 
available or reimbursement for transportation costs is not
 authorized.  In extenuating circumstances where both Patriot 
Express capacity and regularly scheduled commercial airline service 
are not available for pets, the Secretarial Process may approve pet 
transportation expenses that exceed $2,000 for an OCONUS PCS, not to 
exceed $4,000, for a Service member that departs a permanent duty 
station listed in JTR supplement AP-PQ-02 at link: 
www.travel.dod.mil/Portals/119/Documents/JTR/Supplements/pet_
allowance_locations.pdf. This authority became effective November 
25, 2024.  Requests for Secretarial Process for this supplement may 
be submitted via AA Form with supporting documentation and command 
endorsement to CMC (M&RA, MPO-40) via SMB_HQMC_MPO@USMC.MIL for 
consideration.

11.b.(2).  Transportation of a Pet to or from an Alternate Location 
or a Designated Place Effective 1 April 2025 

11.b.(2).(a).  Alternate Location. Transportation of a pet to an 
alternate location may be authorized if a member with or without 
dependents owns a pet and receives PCS orders to a PDS where 
Government quarters rules prohibit the possession of a pet, a 
particular breed that the Service member owns is prohibited from 
being transported to the new PDS, or airline policy prohibits the 
transportation of the pet due to breed or other factors.  
Transportation of the pet from the alternate location may be 
authorized upon the member's receipt of new PCS orders.  
Transportation of a pet to an alternate location may be authorized 
in the case of a member's death. 

11.b.(2).(b) Designated Place. Transportation of a pet may be 
authorized to accompany dependents to a designated place when a 
Service member receives PCS orders to serve an unaccompanied or 
dependent restricted tour, or to an assignment specified as unusually 
arduous sea duty, or in the case of an early return of dependents at 
Government expense. Transportation of the pet from the designated 
place may be authorized upon the member's receipt of new PCS orders.

11.b.(3).  The government contracted AMC-PE rotator flights offer a 
discounted rate (ranging from 125 dollars to 375 dollars depending 
on pet weight) to transport pets.  However, the number of pet spaces 
per flight is very limited.  The maximum weight allowed for a 
combined pet and kennel is 150 pounds, which cannot be waived.  
Marines are responsible for obtaining an authorized kennel/carrier 
bolted with metal nuts/bolts that provides adequate ventilation and 
ample space for safe pet movement.  Soft-sided pet kennels/carriers 
may be accepted for in-cabin movement only.  See the AMC Pet Travel 
Information Page at 
https:(slash)(slash) www.amc.af.mil/AMC-Travel-Site/AMC-Pet-Travel-
Page/ then click on AMC Pet Pamphlet 20 October 2023 or later date 
when updated on the website.

11.c.  Emotional Support Animals and Service Animals.  The U.S. 
Department of Transportation revised its Air Carrier Access Act 
(ACAA) regulation on the transportation of Service Animals by air.  
This final rule defines a Service Animal as a dog, regardless of 
breed or type, that is individually trained for the benefit of a 
qualified individual.  It allows airlines to recognize Emotional 
Support Animals as pets, rather than Service Animals, and permits 
airlines to limit the number of Service Animals that one passenger 
can bring onboard an aircraft to two Service Animals.  Please find 
more information concerning this matter at: 
https:(slash)(slash)www.transportation.gov/briefing-room/us-
department-transportation-announces-final-rule-traveling-air-
service-animals.  Review the procedures for Service Animals 
currently posted on the AMC Travel Page or contact the local PTO for 
the current policy related to Service Animals and AMC-PE 
transportation.

11.d.  Other Options for Moving Pets.  Marines should research all 
methods as early as possible to select the overall best 
transportation methods for their pets, including quarantine 
requirements and costs (Germany, Hawaii, Japan, Korea and Guam).  
Options include services offered by regularly scheduled commercial 
airlines, including both US and Foreign Flag-carriers (NOTE: Marines 
cannot legally be reimbursed if using a Foreign Flag carrier for 
transport of your pet), and dedicated pet relocation services.  
Regardless of the method, all pets traveling to or returning from 
OCONUS require a health certificate from a certified veterinarian.  
The animal health screening process may include several visits to 
the veterinarian, a quarantine period, and shots which may take at 
least six months prior to the expected travel date to complete.  The 
following website provides helpful information and guidelines to 
consider when traveling with a pet followed by direct links to each 
of the City Pair Program's participating airline carrier's pet and 
service animal policy: 
https:(slash)(slash)www.gsa.gov/travel/plan-book/transportation-
airfare-pov-etc/airfare-rates-city-pairs-programs/resource-library/
airline-pet-policy.

11.e.  Non-Availability. If Government transportation is directed, 
but not available, the traveler must provide a statement from the 
Traffic Management Office (TMO) or Installation Transportation 
Office (ITO) that Government transportation is not available.  
When traveling by POV, such as to or from Alaska, a non-availability 
statement is not required.

11.f.  For further pet transportation assistance, contact the local 
PTO, located in the DMO at Marine Corps installations, and within 
Installation Transportation Offices DoD-wide, or visit the official 
Marine Corps Passenger Travel Facebook page at 
www.facebook.com/usmcpassengertravel and the LPD-2 Public Page at: 
https:(slash)(slash)www.iandl.marines.mil/Divisions/Logistics-
Division-LP/Logistics-Distribution-Policy-Branch-LPD/PCS-Move-
Resources/.

12.  Critical Links

12.a.  All move reference documents, Helpful Links, checklists and 
other tutorials supporting PCS Moves, UPAC CONUS and OCONUS Facebook 
Page links, and Personally Procured Move briefs/links are located on 
the LPD Public Page for PCS Move Resources at: 
https:(slash)(slash)www.iandl.marines.mil/Divisions/Logistics-
Division-LP/Logistics-Distribution-Policy-Branch-LPD/PCS-Move-
Resources/.

12.b.  Marine Corps Community Services (MCCS) Information, Referral 
and Relocation Services connects individuals to military, Department 
of Defense, and community resources, including health care, personal 
and family counseling, marital counseling, relocation assistance, 
housing referral, childcare resources, religious services, 
recreation services, consumer affairs, child and spouse abuse 
prevention programs, and other personal and family support programs 
in both the military and civilian community.  MCCS Information, 
Referral and Relocation Services also coordinate classes for CONUS 
and OCONUS PCS moves.  Visit their Home Page for installation 
specific information at: 
https:(slash)(slash)www.usmc-mccs.org/marine-family-support/
information-referral-and-relocation.

13. Keys to Success.  Early counseling, planning, preparation, 
flexibility, communication, and command support are the keys to 
executing a successful PCS move and especially during this 
challenging peak season.  Contact the origin and/or destination 
Personal Property Office (PPO)/Passenger Travel Office (PTO) for 
additional information, training, and support.

14.  Release authorized by MajGen Jason G. Woodworth, Deputy 
Commandant for Installations and Logistics (LF)/Commander, Marine 
Corps Installations Command.//