R 241410Z JUN 2010
UNCLASSIFIED//
MARADMIN 353/10
MSGID/GENADMIN,USMTF,2007/CMC WASHINGTON DC L//
SUBJ/SUMMER 2010 HOUSEHOLD GOODS PEAK SEASON CHALLENGES AND QUALITY OF SERVICE ISSUES//
POC/F. HYDEN/GS-14/UNIT:HQMC LPD-2/-/TEL:703-695-7765//
POC/A. VASQUEZ/GS-13/UNIT:HQMC LPD-2/-/TEL:703-695-7762//
GENTEXT/REMARKS/1.  THE PURPOSE OF THIS MARADMIN IS TO INFORM U.S. MARINE CORPS SERVICE MEMBERS, CIVILIAN MARINES AND THEIR FAMILIES REGARDING THE CHALLENGES ASSOCIATED WITH THIS YEAR'S PEAK SEASON MOVEMENTS OF PERSONAL PROPERTY AND HOUSEHOLD GOODS.
2.  THE PROBLEMS THAT ARE BEING SEEN ARE IMPACTING THE JOINT FORCE AND LIKE THE OTHER SERVICES, OUR MARINES, CIVILIAN MARINES AND THEIR FAMILIES HAVE EXPERIENCED HOUSEHOLD GOODS SHIPMENTS THAT WERE SCHEDULED IN THE NEW DEFENSE PERSONNEL PROPERTY SYSTEM (DPS) AND NOT PACKED, PICKED UP OR DELIVERED ON THE DATE SCHEDULED.  THIS IS A THREE-FOLD PROBLEM DRIVEN BY THERE BEING 15 TO 20 PERCENT FEWER LINE AND LONG HAUL TRUCKS AND DRIVERS AVAILABLE, A 12 PERCENT INCREASE IN MOVES ACROSS THE DEPARTMENT OF DEFENSE AND HOUSEHOLD GOODS MOVING COMPANIES NOT HONORING THEIR CONTRACTS.
3.  MARINE CORPS PERSONAL PROPERTY SHIPPING OFFICES (PPSO) ARE AUTHORIZED TO COORDINATE WITH TRANSPORTATION SERVICE PROVIDERS (TSP) TO USE EITHER DPS OR THE TRANSPORTATION OPERATIONAL PERSONAL PROPERTY SYSTEM (TOPS), WHICHEVER IS MORE BENEFICIAL TO THE CUSTOMER, TO COMPLETE THE AFFECTED SHIPMENTS.  ELIGIBLE MARINES ARE ENCOURAGED TO CONSIDER PERSONALLY PROCURED MOVES (FORMERLY KNOWN AS DITY MOVES) OR BE FLEXIBLE WITH PACK, PICKUP, AND DELIVERY DATES WHEN POSSIBLE. PPSO'S ARE WORKING WITH LOCAL HOUSING OFFICES, APARTMENT COMPLEX MANAGERS, AND OTHER HOUSING PROVIDERS TO FACILITATE DATE CHANGES.  UNDER SPECIAL CIRCUMSTANCES, WELL DOCUMENTED INCONVENIENCE CLAIMS MAY BE FILED AGAINST THE TSP'S FOR UNDUE HARDSHIP ON OUR MARINES, CIVILIAN MARINES AND THEIR FAMILIES CAUSED BY SCHEDULING DELAYS.
4.  MARINES AND CIVILIAN MARINES ARE STRONGLY ENCOURAGED TO STAY IN CONSTANT CONTACT WITH THEIR TSP THROUGHOUT THE MOVE PROCESS AND NOTIFY THE LOCAL ITO/TMO/DMO AS SOON AS ISSUES ARISE WITH THEIR SHIPMENT.
5.  HQMC IL DEPARTMENT (LPD) IS ENGAGED DAILY WITH THE JOINT AGENCIES HAVING RESPONSIBILITY FOR MANAGING THE SYSTEM, OTHER SERVICE HEADQUARTERS, THE MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION COMMAND, AND USMC PPSO'S TO DEVELOP MITIGATION STRATEGIES TO SIGNIFICANTLY REDUCE THE NUMBER OF AFFECTED SHIPMENTS.
6.  RELEASE AUTHORIZED BY LTGEN F. PANTER, DEPUTY COMMANDANT,INSTALLATIONS, AND LOGISTICS.//