R 142014Z JUN 10
UNCLASSIFIED//
MARADMIN 333/10
MSGID/GENADMIN,USMTF,2007/CMC WASHINGTON DC L//
SUBJ/CHANGES TO POLICIES AFFECTING HOUSEHOLD GOODS MOVES//
POC/F. HYDEN/GS-14/UNIT:HQMC LPD-2/-/TEL:703-695-7765//
POC/A. VASQUEZ/GS-13/UNIT:HQMC LPD-2/-/TEL:703-695-7762//
GENTEXT/REMARKS/1. THE PURPOSE OF THIS MARADMIN IS TO PROVIDE MARINE CORPS PERSONAL PROPERTY POLICY CLARIFICATIONS FOR SERVICE MEMBERS AND CIVILIAN EMPLOYEES BASED ON RECENT CHANGES TO THE JOINT FEDERAL TRAVEL REGULATIONS (JFTR), JOINT TRAVEL REGULATIONS (JTR), THE DEFENSE PERSONAL PROPERTY PROGRAM (DP3) AND THE DEFENSE PERSONAL PROPERTY SYSTEM (DPS). FURTHER, THIS MARADMIN EMPHASIZES COMPLETION OF THE CUSTOMER SATISFACTION SURVEY AND ITS IMPACT ON HOUSEHOLD GOODS MOVING COMPANIES.
2. PERSONAL PROPERTY POLICY CLARIFICATIONS.
2.A. JFTR/JTR IMMEDIATE CHANGE NUMBER 431, EFFECTIVE 15 APRIL 2010, CHANGED THE METHOD USED TO AWARD PERSONAL PROPERTY/HOUSEHOLD GOODS SHIPMENTS TO HOUSEHOLD GOODS MOVING COMPANIES, NOW KNOWN AS TRANSPORTATION SERVICE PROVIDERS (TSP), FROM LOWEST COST TO BEST VALUE METHODOLOGY. THIS CHANGE ENSURES THAT ONLY THOSE MOVING COMPANIES PROVIDING THE BEST VALUE TO THE CUSTOMER ARE USED TO MOVE HOUSEHOLD GOODS. THE SYSTEM USED TO IMPLEMENT THIS CHANGE IS THE DEFENSE PERSONAL PROPERTY SYSTEM (DPS).
2.B. DPS IS THE WEB BASED SYSTEM USED TO EXECUTE THE DEFENSE PERSONAL PROPERTY PROGRAM AND ITS USE IS NOW MANDATORY FOR MARINE CORPS SERVICE MEMBERS AND CIVILIANS FOR ALL QUALIFYING SHIPMENTS OF PERSONAL PROPERTY AND/OR HOUSEHOLD GOODS. DPS ALLOWS THE CUSTOMER TO PERFORM SELF COUNSELING, REQUEST SHIPMENT MOVE DATES AND FILE A CLAIM, WHEN NECESSARY, ONLINE. CONTRACTED LOCAL MOVES, SELECTED OCONUS MOVES AND OTHER UNUSUAL CATEGORY MOVES ARE CURRENTLY EXEMPT FROM MANDATORY USE OF DPS. FURTHER, SHIPMENT/STORAGE OF PRIVATELY OWNED VEHICLES WILL REMAIN UNDER THE CURRENT PROCESS COORDINATED BY THE LOCAL INSTALLATION TRANSPORTATION OFFICE, TRAFFIC MANAGEMENT OFFICE OR DISTRIBUTION MANAGEMENT OFFICE (ITO/TMO/DMO). ACCESS DPS AT WWW.MOVE.MIL.
3. COMPLETION OF THE CUSTOMER SATISFACTION SURVEY.
3.A. TSP'S ARE RATED BY EACH CUSTOMER ON HOW WELL THEY EXECUTE HOUSEHOLD GOODS MOVES. THE RATINGS DETERMINE WHETHER THE TSP CONTINUES TO DO BUSINESS WITH THE GOVERNMENT.
3.B. TO ENSURE ONLY THE HIGHEST QUALITY TSP'S MOVE THE HOUSEHOLD GOODS OF OUR MARINES, CIVILIAN MARINES AND THEIR FAMILIES, CUSTOMERS ARE STRONGLY ENCOURAGED TO TAKE A FEW MINUTES TO COMPLETE THE 12- QUESTION CUSTOMER SATISFACTION SURVEY. THE APRIL 2010 COMPLETION RATES FOR CUSTOMER SATISFACTION SURVEYS WERE LESS THAN TWENTY (20) PERCENT. TO COMPLETE THE SURVEY, EACH CUSTOMER WILL RECEIVE AN EMAIL REMINDER UPON DELIVERY OF THE SHIPMENT(S). THE EMAIL WILL CONTAIN A HOT LINK TO GUIDE THE CUSTOMER TO THEIR UNIQUE SURVEY.  COMPLETING THE SURVEY ENSURES THE CUSTOMER'S VOICE IS HEARD AND ONLY THE BEST TSP'S MOVE OUR HOUSEHOLD GOODS.
4. ADDITIONAL PERSONAL PROPERTY COUNSELING AND DPS FUNCTIONAL SUPPORT MAY BE OBTAINED FROM THE NEAREST ITO/TMO/DMO.
5. RELEASE AUTHORIZED BY LTGEN F. PANTER, DEPUTY COMMANDANT, INSTALLATIONS AND LOGISTICS.//