R 181528Z APR 16
MARADMIN 205/16
MSGID/GENADMIN/CMC WASHINGTON DC MRA MF//
SUBJ/2016 MARINE AND FAMILY NATIONAL RESEARCH SURVEY SCHEDULE//
REF/A/MSGID:MSG/CMC WASHINGTON DC/YMD:20070309//
REF/B/MSGID:DOC/DODI/YMD:20110506//
NARR/REF A IS MCO 1700.27B MARINE CORPS COMMUNITY SERVICES POLICY MANNUAL.  REF B IS DODI 1015.10 MILITARY MORALE, WELFARE, AND RECREATION PROGRAMS.//
POC/N.SULLIVAN/CIV/UNIT:MFQ/-/TEL:703-432-1353/ EMAIL:NANCIE.SULLIVAN(AT)USMC.MIL//
GENTEXT/REMARKS/1.  Per the references, the Marine and Family Programs (MF) Division, Manpower and Reserve Affairs, is required to conduct two studies in 2016:  1) the MF Needs Assessment and 2) the Service Quality assessment (SERVQUAL).  The MF Needs Assessment examines:  a) the types of services needed/who needs them, b) the level at which there is a need (e.g., local, regional, etc.), and c) how service members and their families are accessing the service or program.  SERVQUAL measures MF program deficiencies by measuring the gap between program user's expectations and perceptions of various program attributes.  Findings from these studies will be utilized to adjust programming and accurately direct resources to best support Marines and their families.
2.  The MF Needs Assessment will be conducted during first quarter 2016 and every three years thereafter.  The SERVQUAL assessments will occur quarterly, with four programs being assessed each year (one per quarter).  The following programs are scheduled for SERVQUAL evaluation in 2016:
2A.  First Quarter (High Intensity Tactical Training (HITT))
2B.  Second Quarter (Fitness Centers)
2C.  Third Quarter (New Parent Support Program)
2D.  Fourth Quarter (School Liaison Program)
3.  Email invitations containing a survey link will be issued to the active Marine component during each scheduled survey month, but only those utilizing the program under review will be asked to complete the survey.  Family Readiness Officers will place the survey link on eMarine for spouse access and participation when applicable.
4.  Survey findings will be published on Marine and Family Gear Locker (www.thegearlocker.org).
5.  This MARADMIN is applicable to the active Marine component and their spouses.
6.  Release authorized by MajGen B. W. Whitman, Director, Marine and Family Programs Division.//