VANCE AIR FORCE BASE, Okla. -- 090324-F-6852H-002.jpg
Computer technical support under the 71st Communications Squadron's Comm Focal Point and Computer Sciences Corporation's Base Support Unit recently co-located in Bldg. 500. 

Vance Airmen, Department of Defense civilians, and contractors will still dial 213-5701 for computer technical support. 

According to Wally Cox, CSC information technology systems branch manager, the co-location comes about because of a new contract between CSC and the Air Force, which removes some responsibilities from CSC , one of which is providing a help desk to serve the entire base for all computer troubles. CSC's BSU is now working network operations, such as system backup and recovery, and common access card certificate publishing problems. 

Previously at Vance, blue-suiter client support administrators worked directly with units, while CSC operated base-wide help desk operations. This transition allows the Air Force and its contracted partners to provide this same technical support with fewer people at less cost. 

According to Master Sgt. Steven Reddecliff, 71st CS Client Support Team superintendent, members of the Client Support Team will continue to dispatch for non-CSC computer problems that are within the actual computer system, are not network-related, and cannot be resolved via telephone. 

"The transition was quite confusing to the average customer on Vance," said Mr. Cox. "But now the CSC side of the house sits alongside the Comm folks - all the tech support the base can provide is in one place." 

4 CSA Airmen now work in Bldg. 500. 

"We work all desktop issues, computer issues," said Senior Airman Danny Cruz, 71st CS CSA. "Anything from the computer to the cable connecting to the wall." 

Vance's core systems - such as the firewall and e-mail servers - were migrated in November to be controlled by the Air Force's Integrated Network Operations Security Center-West, located at Randolph Air Force Base, Texas.